Contact Us

 Our knowledgeable team would be happy to help you place an order, answer your questions, and address any concerns!

  • If you have any questions about returning your order, please check our return policy.
  • Not sure how to care for or clean your jewelry? Check out our product care
  • For any other questions, please send us an email to our customer service.

 

Please use the same email address you have used for placing your order and with your order number included in your email.

 

Customer Service Opening Hours

Monday to Saturday: 9am - 10pm EST
Sunday: 10am - 6pm EST

 

Email:
service@caramelanz.com

 

 

We aim to reply to your email within 24 hours.
Please kindly note that during high season and sales, our responding time might take a little longer.